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Frequently Asked Questions
What are your shipping costs?
We’re happy to offer free standard shipping on all orders within the US! Expedited shipping options are also available at checkout for an additional cost.
How long does shipping take?
Delivery times for standard shipping within the US typically range between 1-3 weeks. International shipping times vary by location. We’re working hard to offer expedited shipping options soon!
Do you offer expedited shipping?
While we don’t offer expedited shipping at this moment, we’re actively working on providing faster shipping options for your convenience. Stay tuned for updates!
Do you ship internationally?
Absolutely! We proudly ship worldwide. Shipping rates and estimated delivery times will be calculated at checkout based on your location.
What is your return policy?
We want you to love your Prep & Pack products! If for any reason you’re not satisfied, you can return most unused items in their original packaging within 30 days of purchase for a full refund. Please refer to our refund and return policy
How do I make a return or exchange?
It’s easy! Start by contacting our customer support team at contact@prepandpack.online. We’ll provide instructions and a return shipping label.
Are there any non-returnable items?
Due to hygienic reasons, we cannot accept returns on opened food containers or used personal blenders.
How do I clean my?
Most of our products are dishwasher safe (top rack) for easy cleaning. For blenders, please refer to the product manual for specific instructions, as base units should never be submerged in water.
Are your lunchboxes leakproof?
Yes! Our lunchboxes are designed with secure seals to prevent spills and keep your food fresh.
How long does the travel blender battery last?
Our travel blenders offers a long-lasting battery for convenient blending on the go. On a full charge, you can expect up to 15-20 blends.
Do you offer replacement parts?
We’re planning to offer a selection of replacement parts very soon! In the meantime, please reach out to our customer service team, and we may be able to assist you with a solution.
Where are your products made?
We source our products from carefully selected international suppliers who share our commitment to quality and food-safe materials.
Are your materials food-safe and BPA-free?
Absolutely! Your well-being is our priority. All our products are made with food-grade materials that are BPA-free and meet rigorous safety standards.
Do you offer wholesale or bulk discounts?
Yes, we offer special pricing for businesses, schools, or organizations interested in larger orders. Please contact us [email protected] for a personalized quote.
